👀 Have a look to our FAQ. But please, don't hesitate to contact us if you have any doubts ;-)
All MINI KYOMO watches carry an international warranty on functional manufacturing defects and quartz movement defects for two years starting from the date of purchase.
In order to claim a repair/replacement under warranty it is vital to show a purchase proof.
Note that repairs/replacements will not be processed under warranty in the following cases:
Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
Failure or damage caused by unjustifiable repair or customisation
Aesthetic changes that occur during normal wear and tear and ageing (minor scratches, alteration of the color on the case/band)
Damages by accidents
If no purchase proof document is available- Battery replacement, whenever the battery stop to function (batteries are not covered by warranty)
Purchases made using online auction sites or other not authorised resellersPlease note that every piece is assembled and finished by hand, thus it could possibly slightly differ from the images on our webstore.
Please note that taxes (VAT or GST) will always be calculated and displayed at end of the checkout.
If the shipping destination is outside of the EU, the buyer may be subject to import duties and taxes when the product arrives.
In that case, the buyer will be responsible for paying any import duties and taxes. Please note that Mini Kyomo has no control over these fees and cannot predict their amounts as they vary from country to country.
Therefore, we recommend that you contact your local customs office for more information at the time of purchase.
Mini Kyomo watches are delivered in their unique colorful recycled paper box. Every box contains a mini booklet with Use & Maintenance instructions.
All Mini Kyomo watches are 3atm water resistant. That doesn't mean they can be used for diving down to 30 mt, as a wrong common belief would suggest.
Mini Kyomo watches resist to rain and accidental splashes and they cannot be used for showering or swimming.
The adjustable straps fit all wrists with a circumference from 13 up tp 19,5 cm . That cover all kids starting from 3 years and all women.
You can change the straps of the 4 LA MER collection watches by yourself, thanks to their easy click strap. See video below. If you buy any other collections Mini Kyomo watch, you can have your straps changed only visiting a watch shop. Usually it is a free and fast operation.
Our watches are essentially made of four groups of external parts: straps, small metallic parts, the case and the glass.
Metallic parts, case and glass are the easiest to treat in case of dirty. You can use a duster or a cloth with a little amount of alcohol to rub the stains, you won't have any troubles to have your watch perfectly shining in a few seconds with just a little effort. We suggest you to avoid the contact of the alcohol with the straps. They are strong and resistant, but protecting them from aggressive chemicals can help to make their color last longer.
The straps are certainly the part of the watches more likely to get dirty, always in contact with our skin, clothes and tables.
In the most of the cases, if the stain is not too much aggressive, a gentle soap with mild temperature water rubbed with a cloth, should work great. A brush can be used if the stain require a little more energy.
But what if the stain is still there after rubbing by hands with a gentle soap?A washing machine 30 Celsius deg cycle can be used. But don't forget to detach the straps and the spring bars (the 2 cylindrical metal retractable bars that hold the straps to the case) from the case! The movement inside the case and the glass would not resist to the washing machine hits.
A few styles, the 4 ones from the La Mer collection, have a removable straps and thanks to their easy click system can be removed and replaced by hands.
On all other watch styles, a proper tool to remove the straps is required, so the change of straps can be done only visiting a watch store. The operation is usually free and very fast.
At Mini Kyomo we use silver oxide button batteries, unexpensive and easy to find, that don't contains hazardous chemicals even if they need to be always disposed properly once changed.
Battery can properly be changed only in a watch store.
The first thing to do when a watch start to run is to visit a watch store and check if the battery is still charged. If the battery is still working probably there is of a problem with the quartz movement. In this last case please contact us directly before taking any further action.
Please contact firstname.lastname@example.org for any other doubt or query