FAQ – Mini Kyomo

All MINI KYOMO watches carry an international warranty on functional manufacturing defects and quartz movement defects for two years starting from the date of purchase.

In order to claim a repair/replacement under warranty it is vital to show a purchase proof.

Note that repairs/replacements will not be processed under warranty in the following cases:

Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
Failure or damage caused by unjustifiable repair or customisation
Aesthetic changes that occur during normal wear and tear and ageing (minor scratches, alteration of the color on the case/band)
Damages by accidents
If no purchase proof document is available- Battery replacement, whenever the battery stop to function (batteries are not covered by warranty)
Purchases made using online auction sites or other not authorised resellersPlease note that every piece is assembled and finished by hand, thus it could possibly slightly differ from the images on our webstore.

Please note that taxes (VAT or GST) will always be calculated and displayed at end of the checkout.

If the shipping destination is outside of the EU, the buyer may be subject to import duties and taxes when the product arrives.

In that case, the buyer will be responsible for paying any import duties and taxes. Please note that Mini Kyomo has no control over these fees and cannot predict their amounts as they vary from country to country.

Therefore, we recommend that you contact your local customs office for more information at the time of purchase.

Our watches are essentially made of four groups of external parts: straps, small metallic parts, the case and the glass.

Metallic parts, case and glass are the easiest to treat in case of dirty. You can use a duster or a cloth with a little amount of alcohol to rub the stains, you won't have any troubles to have your watch perfectly shining in a few seconds with just a little effort. We suggest you to avoid the contact of the alcohol with the straps. They are strong and resistant, but protecting them from aggressive chemicals can help to make their color last longer.

The straps are certainly the part of the watches more likely to get dirty, always in contact with our skin, clothes and tables.

In the most of the cases, if the stain is not too much aggressive, a gentle soap with mild temperature water rubbed with a cloth, should work great. A brush can be used if the stain require a little more energy.

But what if the stain is still there after rubbing by hands with a gentle soap?A washing machine 30 Celsius deg cycle can be used. But don't forget to detach the straps and the spring bars (the 2 cylindrical metal retractable bars that hold the straps to the case) from the case! The movement inside the case and the glass would not resist to the washing machine hits.

A few styles, the 4 ones from the La Mer collection, have a removable straps and thanks to their easy click system can be removed and replaced by hands.

On all other watch styles, a proper tool to remove the straps is required, so the change of straps can be done only visiting a watch store. The operation is usually free and very fast.